Shipping policy
Last updated: November 6, 2026
This Shipping Policy applies to orders placed at https://cpsoeixc.com.
Shipping origin
Orders ship from our United States business and shipping address:
cpsoeixc
EMPTY FOOD AND STRANGE WILL LLC
13955 Tahiti Way
Marina Del Rey, CA 90292
United States
Delivery destinations
We currently ship to supported addresses within the United States. We do not offer international delivery.
Delivery availability is determined by the shipping options displayed for your address at checkout. If no shipping option is available, please contact us before placing an order.
If an order is accepted for an address we cannot serve, we will notify you and refund the payment collected for the unfulfilled order.
Shipping charges
Standard shipping is free, with no minimum order amount.
If an additional delivery service is available, its charge will be displayed at checkout before payment. We do not add undisclosed mandatory shipping or handling charges after an order is placed.
Order processing
Orders normally require 1–3 business days to process after successful payment.
Our order cutoff time is 6:00 PM Pacific Time. Orders placed after the cutoff, on weekends, or on United States public holidays begin processing on the next business day.
Business days are Monday through Friday, excluding United States public holidays.
Processing time covers preparation before the parcel is handed to the carrier. It is separate from transit time.
Transit and estimated delivery
Standard transit time is approximately 3–7 business days after shipment.
Including processing, estimated total delivery time is approximately 4–10 business days. Orders placed after the daily cutoff may begin this timeframe on the next business day.
Delivery estimates are not guaranteed arrival dates. Carrier disruptions, severe weather, holidays, or address issues may cause delays. Any known material delay affecting your order will be communicated when identified.
Order confirmation and tracking
We send an order confirmation to the email address provided at checkout. When tracking is available, we send shipment details so you can follow your parcel.
Tracking updates may take time to appear after a shipping label is created.
Delivery address changes
Review your shipping address carefully before placing an order. Contact info@cpsoeixc.com promptly if a correction is needed.
We will try to assist, but changes may not be possible after processing or shipment. If a parcel is returned because of an address problem, we will contact you about the available resolution and disclose any proposed additional shipping charge before you agree to reshipment.
Delayed, lost, damaged, or incorrect deliveries
If your order is late, appears lost, arrives damaged, or contains incorrect or missing items, email info@cpsoeixc.com with your order number and relevant details.
For damaged or incorrect deliveries, include photographs of the item and packaging where possible. We will investigate with the relevant carrier or fulfillment parties and arrange an appropriate resolution.
Returns
Return instructions, costs, and eligibility are set out in our Return and Refund Policy.
Contact
Email: info@cpsoeixc.com
Phone: +1 702-929-1995
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding United States public holidays.
We aim to respond to customer inquiries within one business day.