Refund policy
Last updated: November 6, 2026
This policy applies to purchases from cpsoeixc at https://cpsoeixc.com, operated by EMPTY FOOD AND STRANGE WILL LLC.
Return eligibility
You may request a return within 30 calendar days after your order is delivered. We accept returns for defective and non-defective products, including eligible returns because you changed your mind.
We accept products that are new, unused, or opened and slightly used. Returned products should be reasonably clean and include the accompanying parts, accessories, and any available original tags, documentation, and packaging.
We may decline a return or make a reasonable deduction for loss in value if a product has been excessively used, altered, misused, or damaged by the customer, or is missing essential components. We will explain any proposed deduction. These conditions do not limit your rights concerning defective or incorrectly supplied products.
Sale items and personalized or custom-made items are covered by this policy unless a different lawful return condition was clearly disclosed before purchase.
An order number, order confirmation, or other proof of purchase is required.
How to request a return
Email info@cpsoeixc.com within the return window with:
- Your order number and the name used for the order.
- The product you would like to return.
- The reason for your return.
- Photos showing any damage, defect, or incorrect item, where applicable.
Please contact us before mailing your return so we can provide authorization and instructions. Include your order number or return authorization inside the parcel.
Return address
cpsoeixc — Returns
EMPTY FOOD AND STRANGE WILL LLC
13955 Tahiti Way
Marina Del Rey, CA 90292
United States
Returns are accepted by mail. This address is not a walk-in retail counter or public drop-off location. In-person returns require our prior written agreement.
Return shipping costs
For non-defective returns, such as a change of mind or choosing an unsuitable size, the customer is responsible for arranging and paying for return shipping. We recommend using a service with tracking and retaining proof of shipment.
If we supplied a defective, damaged, incorrect, or incomplete product, we will cover reasonable return shipping costs through a prepaid label or another method agreed with you. Please contact us before paying for shipping in these cases.
We do not charge a restocking fee.
Original delivery charges, if any, are not refundable for a change-of-mind return unless required by applicable law. Where a refund results from our error or a defective product, we will refund applicable delivery charges as required.
Damaged, defective, or incorrect orders
Inspect your order after delivery and contact us promptly if an item is damaged, defective, incorrect, or missing. Keep the packaging and provide photographs where possible so we can investigate and arrange an appropriate resolution.
Refunds
After receiving and inspecting your return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5 business days after inspection and approval.
Your bank or payment provider may require additional time to post the credit to your account. If you cannot locate an approved refund, contact us at info@cpsoeixc.com.
Refunds are based on the amount actually paid for the returned items, including any discount applied at checkout. Applicable taxes are adjusted accordingly.
Business days are Monday through Friday, excluding United States public holidays.
Exchanges
We do not offer direct exchanges. If you would like a different size, color, or product, request a return under this policy and place a separate order for the replacement item. Availability and pricing are determined when the new order is placed.
Order cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to assist, but cancellation or changes cannot be guaranteed once processing or shipping has begun.
If cancellation is no longer possible, you may request an eligible return after delivery.
Contact
Email: info@cpsoeixc.com
Phone: +1 702-929-1995
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding United States public holidays.
Nothing in this policy limits rights that cannot be excluded under applicable consumer protection law.